Shipping & Returns Policy

Last Updated: April 28, 2025

Shipping

• Orders ship typically within 1 business days of purchase.
  
  

• We currently ship only within the United States.
  
  

• Shipping rates are calculated at checkout based on weight and destination.
  
  

• You will receive a confirmation email with tracking information once your order ships.
  
  

Returns & Exchanges

We want you to love your purchase. If you are not satisfied, we accept returns under the following conditions:

1. Eligibility:
   
   

• Products must be unused, unopened, and in original packaging.
  
  

• Return request must be initiated within 30 days of delivery.
  
  

2. Defective or Damaged Products:
   
   

• Contact us within 14 days of delivery.
  
  

• We will provide a prepaid return label and send a replacement or issue a refund.
  
  

3. Return Process (Shopify Standard):
   
   

• Email support@zerobugs.com with your order number and reason for return.
  
  

• We will provide return instructions and a prepaid shipping label.
  
  

• Package the product securely and drop it off with the designated carrier.
  
  

• Once received and inspected, refunds are issued to the original payment method.
  
  

4. Refunds:
   
   

• Refunds may take 5–10 business days to appear on your account, depending on your bank or payment provider.
  
  

• Shipping fees are non-refundable unless the product is defective or incorrect.
  
  

Contact for Returns

Email: support@zerobugs.com